Refund policy

Last updated: 24 October 2026

WolfLab Fit sells digital products and online one-to-one coaching only. Nothing is shipped. This policy explains when you can cancel, when refunds apply, and your rights under UK consumer law.

Digital products (Crazy Waist and Main Character Energy Guide)

Our digital products are made available to you straight after purchase. By completing your purchase, you ask us to give you access immediately, and you acknowledge that you lose your 14-day right to cancel once access or download has begun. This is permitted under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

This means that once you have received access to a digital product, all sales are final. We do not offer refunds for change of mind.

If something is wrong with a digital product

Your statutory rights are not affected. Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If your product is faulty, will not open or download, or is not as described, email us at wolflabfit@gmail.com and we will fix or replace it. If we cannot, you may be entitled to a price reduction or a refund.

Alignment Session (online one-to-one service)

You have the right to cancel your Alignment Session within 14 days of purchase, without giving a reason.

  • If you cancel within 14 days and your session has not yet taken place, you will receive a full refund.
  • If you ask us to hold your session within those 14 days and it takes place in full, you will no longer have the right to cancel and no refund will be due.

After the 14-day cancellation period:

  • You can reschedule your session free of charge by giving us at least 48 hours' notice.
  • Sessions cancelled with less than 48 hours' notice, or missed without notice, are non-refundable.

Accountability Coaching (6-week online programme)

You have the right to cancel your Accountability Coaching within 14 days of purchase, without giving a reason.

  • If you cancel before your coaching has started, you will receive a full refund.
  • If you ask us to start your coaching within those 14 days and then cancel, we will deduct an amount for the coaching provided up to the point you tell us you are cancelling, worked out by the number of weeks started out of 6. You will receive a refund of the rest.

After the 14-day cancellation period, you cannot cancel the programme and no refunds are given. You can reschedule a video call free of charge by giving at least 48 hours' notice. Calls cancelled with less notice, or missed, count as delivered.

How to cancel

To cancel, email wolflabfit@gmail.com with your name, your order number and a clear statement that you wish to cancel. You can use the model cancellation form below, but you do not have to.

To WolfLab Fit, 66 Paul Street, London EC2A 4NA, United Kingdom, wolflabfit@gmail.com: I hereby give notice that I cancel my contract for the supply of the following service: [service]. Ordered on: [date]. Name: [your name]. Address: [your address]. Date: [date].

How refunds are paid

Where a refund is due, we will pay it within 14 days of receiving your cancellation, using the same payment method you used to buy. We do not charge any fee for refunds.

Contact

WolfLab Fit, 66 Paul Street, London EC2A 4NA, United Kingdom. Email: wolflabfit@gmail.com